Know your users.
Be a better Product Manager.
Defend your feature decisions & become more respected.
Poll Questions & rank-order Surveys that you manage.
Simple JavaScript integration to your app.
Poll Questions to Understand
Our online UI lets your product manager create questions that are presented in your web app.
Survey to Prioritize
You enter the most common user pains, from your poll responses. Our drag & drop survey lets your users prioritize those for you.
Reports
Our automated report uses a weighted average to compile survey responses into a list of pains prioritized by your users.
Thank you for your response. ✨
Why Questions and Surveys?
As product managers, we know that the absolute best process for understanding user needs is to interview them regularly. But time and logistics often get in the way.
Face to face interviews are best for understanding user pain points. But PMs are busy. Double and triple-booked meetings. and constant requests from executives, salespeople and customers can occupy most of your time.
When you don’t have time for interviews, you can now ask questions of your active users from inside your product.
Of course a poll question response is not as powerful as an interview. but it is still a valid form of gathering user pains. Combine this with a survey that lets large groups of your users rank-order those pains, and your research is much more powerful than unsolicited feature requests.
KnowUsers.com was founded by long time product manager, and author of the book, Build A Better Product Manager, George Harter, to make polling and surveying users of your product easier.
Getting Started
1 – Sign Up
We need to know about you, the account admin, and your web app URL. We then generate the information your developers will need to integrate our Question Viewer into your web app.
2 – Integrate
Your software team integrates the KnowUsers integration JavaScript into your app. Polls and surveys are presented in a frame on that page.
3 – Post
You sign into KnowUsers.com and post a poll question or survey. Responses show up in your management console and you are notified by email when each 3 -day or 10-day question period ends.
4 – Review
Use the poll questions to identify common pain points. Then use the survey to let more users prioritize those pains. When complete, KnowUsers gives you the rank-ordered list of pains.
KnowUsers.com 